Get smart by slashing wait times through automated intelligent routing. Automate routine enquiries, give high-value customers priority, spread agents’ workload and survey your customers with us today. Shape up your contact centre and cut costs without cutting corners.
When time is money – Queue Callback Routing lets your customers know that you really understand the value of their time.
Intelligent Universal Routing gives customers the freedom to communicate how they want through chat, SMS, email, social media and fax.
Visual IVR gives customers the convenience of accessing IVR menus visually within mobile & web applications, ending the pain of listening to endless menu issues with voice recognition.
Push ahead of the pack with automatic skills-based routing. Customers will be automatically routed to agents who are best equipped to deal with their diverse needs. No customer will be left behind! Last Agent Routing ensures that your customers receive the best service possible by empowering your team members to build personal relationships with customers and keep conversations in context.
Whether it’s a telemarketing campaign or debt collection, our intelligent outbound software is your hassle-free solution. Our predictive dialler algorithm passes agents seamlessly from call-to-call the instant they are ready to weave their magic. Automated messages and same-agent return routing will help you seal the deal or hit that target.