Native Salesforce Integration
Your Contact Centre, Only Better.
Unlike other Salesforce integrators, our Vocalcom Solution is 100% native. We don’t want you to have to leave the Salesforce interface. Give your agents the ability to do everything in the one place – faster and more efficiently.
Make it personal
Get a comprehensive interface that provides unique customer profiles. Deliver a truly personal customer experience with the following features:
- Fast response times
- Intelligent routing
- United digital and voice channels
Customer info at your fingertips
CTI Integration pulls customer information to the Salesforce agent desktop in real-time with auto screen pop. This boosts both customer and agent productivity, as well as encouraging first call resolution for an even better experience. Less time is wasted waiting on API’s, pulling info from other channels or rerouting customers to other agents.
Deployment that is quick and painless
We take care of the integration, and can offer the same deployment flexibility as standalone Salesforce and Vocalcom products. Agents can be anywhere, which provides even more flexibility for business operations.