Contact Centre Consulting

Looking for a full Service Diagnostic? We are here to help.

Cutting-Edge Consulting

Imagine what creating the ultimate customer experience for your contact centre would look like. Where are you on the path to creating this? Whether you are facing challenges in people management, technology, setting and meeting operational goals – Quality Connex are your go-to consultants.

A second opinion never goes astray. We’ve been in the business a while, and know how companies from a huge range of industries are operating their contact centres. Whether it’s insurance, healthcare, banking or startups, we know what your Contact Centre needs. 

Do yourself a favour and get an outsider’s perspective. We might just uncover an area for saving some serious $$ or provide tips and insider secrets on how to get your agents upselling your customers like it’s nobody’s business.

Contact Centre technology developed by an experienced team. We’ll answer the tough questions.

Change Management to ensure a smooth implementation that lasts well into the future and a collective shift in mindset.

CX Diagnostic Reviews to benchmark your performance and understand customer service expectations.

Want to find out more about our consulting services?

Book a free consultation