General

Company Highlights for April & Vocalcom Annual Event | Quality Connex

2018-05-28T05:03:15+00:00 By |Blog, customer journey, General, Omni-Channel|

Quality Connex have had a whirlwind March and start of April. Our CTO, Sarel Roets, has recently returned from Madrid where he attended the Annual Sales Kickoff for Vocalcom. This event is held exclusively for their global ...

New Year Resolutions to Improve Contact Centre Operations in 2018

2018-01-30T02:24:30+00:00 By |customer journey, General, Goal Mapping, Omni-Channel|

The new year is upon us and as we settle back into the office, it’s time to ask yourself; what are my resolutions for 2018? We’re not talking about the cliché personal goals of exercising more or learning a ...

Salesforce Call Centre integration: Is an API the only way?

2017-10-02T00:02:37+00:00 By |General|

Implementing an integrated telephony to CRM solution is something you've probably considered at some point for your business. Often people find it difficult to navigate the varying levels of integration, and the availability of accessible and workable software, especially in ...

6 Fun & Effective Call Centre Team-Building Activities For Your Team

2017-08-30T06:49:37+00:00 By |General|

But how do you foster that team spirit? At Quality Connex, we’re always looking for new call centre team-building activities and exercises. We know that when teams work together effectively, your contact centre flourishes. When they don’t, your contact centre ...

How One Client’s Call Centre Productivity Increased… By 132%

2017-06-22T00:35:26+00:00 By |General|

A true story of the efficiency gains and cost savings you can achieve when your contact centre system and Salesforce are integrated. Have you been looking for a solution that can integrate your contact centre system with your Customer Relationship ...

Go Salesforce native: 3 key takeaways from the Salesforce World Tour Sydney 2017

2017-06-21T06:59:00+00:00 By |General|

The Quality Connex team is back from the Salesforce World Tour Sydney and here are a few key items we learned at the event that we think you will find valuable – key amongst which was the importance of being ...