About Hannah Powter

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So far Hannah Powter has created 5 blog entries.

Quality Connex Implemented Solution Helps Roojai Win Best Contact Centre Software Award in Thailand’s Emerging Contact Centre Space

2018-10-16T23:43:43+00:00 By |Press Release|

Quality Connex’ application of Vocalcom software has set Thai insurer, Roojai.com up for success at the 2018 Thai Contact Centre Awards. SYDNEY, AUSTRALIA, October 16, 2018— Quality Connex were the implementation partner of Vocalcom software for the winners of the ...

Company Highlights for April & Vocalcom Annual Event | Quality Connex

2018-05-28T05:03:15+00:00 By |Blog, customer journey, General, Omni-Channel|

Quality Connex have had a whirlwind March and start of April. Our CTO, Sarel Roets, has recently returned from Madrid where he attended the Annual Sales Kickoff for Vocalcom. This event is held exclusively for their global ...

How to Help Your Contact Centre Team Leaders Flourish

2018-07-05T00:44:32+00:00 By |Blog, customer journey, Goal Mapping, Leadership Training|

Team Leaders are responsible for inspiring, motivating, monitoring and driving performance on the frontline. The secret ingredient to creating a high-performing contact centre, is to train these leaders to be great at what they do, and help them to ...

New Year Resolutions to Improve Contact Centre Operations in 2018

2018-01-30T02:24:30+00:00 By |customer journey, General, Goal Mapping, Omni-Channel|

The new year is upon us and as we settle back into the office, it’s time to ask yourself; what are my resolutions for 2018? We’re not talking about the cliché personal goals of exercising more or learning a ...