About Quality Connex

Who we are 2018-08-01T05:14:48+00:00

Simple  .  Intelligent  .  Connected

Quality Connex ensures these 3 words are echoed in all the products and services that we deliver. Through the combined experiences of not only the founders but more importantly our customers, as we are an ever evolving organisation that has the ability to change and adapt various services and technologies to our customer’s needs and what the contact centre industry demands.

We deliver and provide platforms and services which increases customer experience, improve agent and management productivity and enhances sales. Through our consulting services we benchmark, advise and collaborate with our customers on all matters of customer service through to sales. We use this knowledge and turn it into products which our customers can benefit from. We enable our customers to achieve excellence in their field.

With our customers, employees and partners at our core, Quality Connex is built on the following values:

ACCOUNTABILITY

We take ownership.

By being responsive and dependable, we are committed to deliver what we promise.

TEAMWORK

In it together.

With respect and support for each other, we share a common purpose.

CARE

We care about the people around us.

Our diversity makes us strong and we value the relationships around us.

DEVELOPMENT

We love what we do.

Our curiosity and passion for innovation allows us to lead the way in customer experience.